SmartCtrl Privacy Policy
Update date: March 21, 2025Effective date: March 21, 2025
Welcome to use the services provided by SmartCtrl mobile application. SmartCtrl (hereinafter referred to as "we") fully understands the importance of personal information to you, respects and protects your personal information and privacy. We hope to introduce to you in detail how we collect, use, share, store and protect your personal information through the "SmartCtrl Privacy Policy". We formulate this privacy policy and give a special reminder: Please be sure to read and understand this privacy policy carefully before using SmartCtrl and related services in order to make appropriate choices.
This privacy policy will help you understand:
We will collect and use your information in accordance with the Privacy Policy, but will not collect personal information in a bundled manner just because you agree to this Privacy Policy. When you use or enable relevant functions or use services, we will collect and use relevant information as necessary to implement the functions and services. Unless it is necessary information to achieve business functions or in accordance with legal and regulatory requirements, you may refuse to provide it without affecting other functions or services. We will describe the information we collect item by item in our privacy policy.As necessary to implement business functions or in accordance with legal and regulatory requirements, we will collect and use your sensitive personal information when you use specific functions or services. We strictly protect sensitive personal information and will notify you of business scenarios involving the processing of sensitive personal information through privacy policies, agreements, and instant notifications (such as pop-up windows and page prompts) to remind you that you need to pay special attention to the security of the use of this type of information. Please be aware that once sensitive personal information is leaked or used illegally, it may cause damage to your personal and property safety, personal privacy, etc. Please provide it when it is safe, and we will do our best to ensure the security of your sensitive personal information.
Location information, camera (camera), microphone, photo album, storage, network, notifications, etc. will not be turned on by default. They will only be used to implement specific functions or services with your express authorization. You can also withdraw your authorization.In particular, even if we obtain these sensitive permissions with your authorization, we will not collect your information when it is not needed for the relevant functions or services.
The following will help you understand in detail how we collect, use, store, transfer (if applicable) and protect personal information; help you understand how to access, copy, correct, delete, and withdraw authorized personal information. This policy is closely related to your use of our services. We recommend that you carefully read and understand the entire content of this policy and make the choices you deem appropriate. We have highlighted the important content of the terms regarding your personal information rights in bold, so please pay special attention.
1. How we collect and use personal information
2. How we use cookies and other similar technologies
3. Partners involved in data use and transfer and disclosure of personal information
4. How we store personal information
5. How we protect the security of personal information
6. Managing your personal information
7. Terms of use for minors
8. Privacy Policy Revisions and Notices
9. Contact us
1. How we collect and use personal information
We will collect information that you actively provide when using the service as follows, as well as collect through automated means the information generated during your use of functions or acceptance of services: 1.1 Register and log in1. When you register and log in to SmartCtrl and related services, you can create an account through your mobile phone number and complete the relevant network identity information (Avatar, nickname, password), this information is collected to help you complete your registration. The mobile phone number is necessary information to fulfill the requirements of national laws and regulations on the online real-name system. If you do not provide your mobile phone number for registration and login, we may not be able to provide you with online mall, device binding and other functions. 2. You can use a third-party account to log in and use SmartCtrl. With your consent, we will obtain your public information registered on the third-party platform (Avatar, nickname and other information authorized by you), used to bind to your SmartCtrl account, allowing you to log in directly and use this product and related services. 1.2 Hardware device control
a. In order to ensure the normal use of hardware equipment and to promptly handle problems after they occur, SmartCtrl may collect relevant and necessary log information.
b. The above log information includes:
(1) Behavior information you operate and use:Door control equipment switch and lock operation, other equipment operation informationwait;
(2) Information you actively provide:Device name, door name, installation location, member information, WiFi information；
(3) Geographical location information: includingGPS information、IP address, WLAN access point, Bluetooth and base stationWaiting for sensor information to be obtainedPrecise location information, and approximate geographical location information obtained through network location information (such as base stations, IP and WLAN).
c. Precise location informationIt is personal sensitive information. If you refuse to provide it, we will not recommend information to you based on precise geographical location information or display the distance between you and the nearby installer (if any), and it will not affect the normal use of other functions of SmartCtrl. d. We will correspond based on the approximate geographical location informationCity and/or district or countyShow you and recommend relevant local information in your area. e. When you operate a Bluetooth device, in order to complete the normal operation of the Bluetooth device, we will call the device'sBluetoothand other functions to ensure normal operation. If Bluetooth is not turned on or is not authorized, we will prompt you; if it is not authorized, you may not be able to complete the relevant operations, but this will not affect the normal use of other functions and services. f. Before you provide other people’s information, please ensure that you have legally obtained authorization from the relevant subject and agree to this policy. 1.3 Publishing and interaction a. Information release (1) When you actively publish audio, video, pictures, text and other content, make comments and publish information, we will collect the aforementioned publishing information and display yourNickname, avatar, IP address, identity information (if any), published content. Please note that if the information you publish contains personal information, this part of the personal information will be made public after you publish it, so please publish it with caution. (2) When you publish audio, video, pictures, and text, we will ask you to authorize camera (storage), photo, and microphone permissions. If you refuse to authorize the provision, you will not be able to use this function, but it will not affect your normal use of other functions of SmartCtrl. (3) Information collected by us when users use our products or services. For example, information posted by other users may contain some of your information (such as information related to you in comments, audio and video postings, pictures, and text).
b. Interactive communication When you actively evaluate posts, or interact with other accounts to browse, comment, like, dislike, dislike this author, or report content, we will collect the accounts you follow and the aforementioned information, and display the content posted by the accounts you follow.
Special tips:SmartCtrl is only a provider of software, technical support and content information, and does not participate in any transaction process between users and post publishers. If any user incurs personal injury, property damage, reputation or goodwill defamation and other rights infringement due to information and other content published through this APP and then conducts transactions with the post publisher, as well as the damage consequences caused by such incidents, the counterparty to the transaction or the actual infringing party shall bear the corresponding responsibility. SmartCtrl does not bear any legal responsibility for this. 1.4 Message notification You understand and agree that the contact information you provide to us during the use of "SmartCtrl" software and related services (such as:Phone number, email address), we may send multiple types of notifications to one or more of them during operations for user message notification, identity verification, security verification, user experience research, etc.
In addition, we may also passAPP message push, phone call, SMS, emailto provide you with commercial information; if you do not want to accept this information, you can close or unsubscribe through the closing or unsubscribing methods provided in the application settings, mobile phone text messages, and emails.
1.5 Door-to-door service sector 1.5.1 Service Certification In order to ensure service quality and information authenticity, we will certify the information of the masters who have settled on this platform. During the certification process, we will collect and use the certification information uploaded by users, includingStore name, business license, store location, installation master's personal information (name, ID card, etc.), service mobile phone number, personal photos, store photos, business hours, product photosInformation, some of which is personal sensitive information, you can refuse to provide. If you refuse to provide, you may not be able to pass the authentication, but it will not affect the normal use of other functions and services. If you do not certify the store to become an installation master, you do not need to provide relevant information.Unless otherwise expressly stated and with your separate consent, we will not use the above information for any other purpose.
1.5.2 Door-to-door service Users can go to the service sectionFind and book services, including but not limited to home appliance repair, equipment installation and other services. In this process, we will call the hardware device installation location and relatedGeolocation information, one might useprecise positioning information, used to display content such as service scope. During your use of our services, in order to provide you with door-to-door services and master information within the scope of the services, we may ask you to provide or collect relevant information generated when you access or use our services, including but not limited to:Location information, service content, phone number(Used to contact the master or the user being served). 1.6 Online mall
1.6.1 Display products
In the mall, we will show you product information sorted by default.
1.6.2 Information required for transactions and after-sales
(1) Order information
When you place an order to purchase goods/services from SmartCtrl, the SmartCtrl system will generate an order for you to purchase the goods/services. You need to fill in at least yourConsignee’s name, shipping address and phone number, the order will also state the order number, information about the goods or services you purchased, the order time, the actual payment amount you paid and the payment method you used.
You understand and agree that we will use your order information to process yourIdentity verification, transaction confirmation, payment settlement, to query your orders and provide customer service consultation and after-sales service; we may also use your order information to determine whether there are any abnormalities in your transactions to protect your transaction security.
(2) Payment information
After you place an order, you can complete the payment through a third-party payment institution supported by the SmartCtrl system. The payment function itself does not collect your personal information, but we need toOrder number, transaction amountandPayment institution of your choiceShare to enable it to confirm your payment instructions and complete the payment.
(3) Information required for customer service and after-sales service
Our customer service and after-sales functions use yourAccount informationandOrder information. To ensure the security of your account, our customer service will use your account information to verify your identity. When you need to use customer service or after-sales functions, we will query your order information. When communicating with our customer service staff, you may also need to provide other information in addition to the above information, such as when you requestChange shipping address, contact person or phone number。
(4) Information required to ensure transaction security
In order to confirm the transaction status and provide you with after-sales and dispute resolution services, we must collect your information related to the transaction progress through the transaction partners, third-party payment institutions, and logistics companies you determine based on the exchange.Transaction, payment, logistics information, or share your transaction information with the above service providers. 1.7 Handling of infringement complaints
When you submit an application for processing an infringement complaint to us, we may need you to provide necessary personal information (Name, mobile phone number) to verify your identity. The specific information you need to provide will vary depending on the content of the complaint. At that time, we will explain the reasons based on the specific circumstances. At the same time, in order to contact you in a timely manner, help you solve your problem as soon as possible, or record the solutions and results of related problems, we may save your contact information, correspondence/call records between you and us, and other information you provide to prove relevant facts. 1.8 Operation and safe operation/guarantee
1.8.1 Operation and security
We are committed to providing you with safe and trustworthy products and usage environments. Providing high-quality and reliable services and information is our core goal. In order to maintain the normal operation of our services and protect the legitimate interests of you or other users or the public from losses, we will collect necessary information to maintain the safe and stable operation of our products or services.
1.8.2 Device information and log information a. In order to ensure the safe operation of software and services, the quality and efficiency of operations, we will collect your hardware model, operating system version number, and device identifier (Android such as IMEI, AndroidID, OAID, IMSI, SIM card information (such as ICCID), GAID, MEID, hardware serial number, iOS such as IDFV, IDFA;Different identifiers vary in terms of validity period, whether they can be reset by the user, and how they are obtained), network device hardware address (MAC address), IP address, WLAN access point (such as SSID, BSSID), Bluetooth, base station, software version number, network access method, type, status, network quality data, operation, usage, service logs, device sensor data (such as acceleration sensor, linear acceleration sensor, gravity sensor, gyroscope sensor). b. In order to prevent malicious programs and ensure operation quality and efficiency, we will collect installed application information or running process information, the overall operation, usage and frequency of applications, application crashes, overall installation usage, performance data, and application sources. c. We may use your account information, device information, service log information, and information provided by our affiliates and partners with your authorization or in accordance with the law to determine account and transaction security, conduct identity verification, identify violations, detect and prevent security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law. 1.9 Exceptions to obtaining authorized consent Please understand that in the following situations, in accordance with laws, regulations and relevant national standards, we do not need to obtain your authorization and consent in advance to collect and use your personal information: a. Necessary for the conclusion and performance of a contract to which you are a party, or necessary for the implementation of human resources management in accordance with the labor rules and regulations formulated in accordance with the law and the collective contract signed in accordance with the law; b. Necessary to perform legal duties or legal obligations; c. In order to respond to public health emergencies, or necessary to protect the life, health and property safety of natural persons in emergency situations; d. Conduct news reporting, public opinion supervision and other activities for the public interest, and process personal information within a reasonable scope; e. Process personal information that individuals disclose themselves or that have been legally disclosed by others within a reasonable scope in accordance with legal provisions; f. Other situations stipulated by laws and administrative regulations.
In particular, you are reminded that if the information cannot identify you personally or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify you individually or in combination with other information, your personal information will be processed and protected in accordance with this privacy policy.
1.10 Device permission calling instructions 1.10.1 Permission to install applications:When you update the version, the APP needs to call the system to install the new APP.
1.10.2 Bluetooth scanning permission:When adding a Bluetooth device, you need to call Bluetooth permissions.
1.10.3 Positioning permissions:When adding a new device, you need to call the positioning permission to obtain the positioning of the device. When using the service authentication function, you need to call the positioning permission to determine the store location and service scope. In addition, when logging in, the user's location information needs to be obtained so that the after-sales installation master can come to provide services conveniently.
1.10.4 Full screen permission:When the camera plays in full screen, full screen permission is required.
1.10.5 Storage permissions (read and write permissions):When using the camera function to save videos and perform service authentication [storage permissions are required when taking and uploading photos and uploading personal avatars.
1.10.6 Wifi permissions:When using a wifi device, wifi related permissions are required.
1.10.7 Network permissions:Required when communicating with the device. In order to maintain a long connection of the device, it is necessary to monitor network changes.
1.10.8 Telephone permissions:When calling the owner of the device through the APP, you need to call the phone permission.
1,10.9 Camera permissions:When taking photos, facial recognition and avatar settings during service authentication.
1,10.10 Microphone permissions and recording permissions:When using the camera for voice intercom, a microphone is required.
2. How we use cookies and other similar technologies
2.1 You understand and agree that in order to provide you with an easier access experience, when you access the SmartCtrl platform or use SmartCtrl services, we may use various technologies to collect and store relevant information, including using small data files to identify you, to understand your usage habits, to help you save the step of repeatedly entering registration information, or to help determine the security of your account. These data files may be Cookies, FlashCookies, or other local storage provided by your browser or associated applications (collectively, "Cookies").2.2 You understand and agree that some of our services may only be achieved through the use of Cookies. If your browser or browser add-on services allow it, you can modify the acceptance of cookies or reject SmartCtrl's cookies. However, rejecting SmartCtrl's cookies may affect your safe access to the SmartCtrl platform and use of SmartCtrl services in some cases.
2.3 You understand and agree that when you visit the SmartCtrl platform or use SmartCtrl services, there may be some electronic images, called "single-pixel GIF files", "network beacons" or other similar technologies (collectively, "network beacons"), which can help the website count users browsing the web or access certain cookies. We may collect information about your web browsing activities through network beacons, such as the address of the page you visited, the address of the referring page you previously visited, the time you stayed on the page, your browsing environment and display settings.
3. Information Sharing
In order to ensure the implementation of relevant functions of the "SmartCtrl" App and the safe and stable operation of the application, we may access software development kits (SDKs) provided by third parties and related parties to achieve related purposes. We will conduct strict security monitoring on the software tool development kit (SDK) used to obtain information to protect data security. The relevant SDKs we access are listed in the catalog. Please note that third-party and related party SDKs may have certain changes in data processing types due to their version upgrades, policy adjustments, etc. Please refer to their published official instructions. See details below:SDK name used:Umeng Mobile Statistics
Purpose/scenario of use:Statistical analysisTypes of personal information collected:Device information (IMEI/MAC/AndroidID/OAID/IDFA/OpenUDID/GUID/IP address/ICCID/SIM card/IMSI information, etc.) and rough location (optional)
Collection purpose:
1. Used to generate desensitized end-user device unique identifiers based on device information to ensure the provision of SDK services;
2. Use rough locations for application analysis in the regional dimension and provide regional data reports;
3. Uninstallation analysis function: Realize application installation and uninstallation statistics based on the application list.
Third-party organization information name: Umeng Tongxin (Beijing) Technology Co., Ltd.
Privacy Policy Link:https://www.umeng.com/page/policy
Umeng umengSDK (alias: Alibaba one-click login, Umeng mobile statistics, Umeng push SDK, Crash SDK) (com.umeng.umsdk:common)
Purpose of use: Our products integrate Umeng+SDK to provide statistical analysis services, calibrate report data accuracy through geographical location, and provide basic anti-cheating capabilities. Service type: mobile statistics, social sharing, message push, smart authentication.
Usage scenarios: Statistics, push notifications, shared content, one-click login with mobile phone number
Collection method: SDK collection
Collected data types: device identification information (Android ID/DFA/OpenUDID/GUID/ICCID), application installation list, location information, IP address, reading the content on the SD card, operator information, OAID, SIM card MCC/MNC, self-starting: Self-starting is to increase user activity, thus improving the delivery rate more securely
Official website link: https://developer.umeng.com/docs/119267/detail/207348
Third-party entities: Beijing Ruixun Tongling Technology Co., Ltd., Umeng Tongxin (Beijing) Technology Co., Ltd., Zhejiang Alibaba Cloud Computing Co., Ltd., Beijing Diyuanxin Internet Data Technology Co., Ltd.
SDK name used:Baidu Mobile Statistics
Purpose/scenario of use:Statistical analysisTypes of data collected:Log information, application list information, read and write external memory cards, get running list, view WLAN connection, read phone status and identity, use Bluetooth, device information. Device information may include device attribute information of the terminal device used by the end user to install and run the [Baidu Statistics] SDK (such as the end user's hardware model and basic information, operating system version and system status, device configuration, International Mobile Equipment Identity Code IMEI, International Mobile Subscriber Identity Code IMSI, network device hardware address MAC, advertising identifier IDFA, anonymous device identifier OAID, Android ID, hardware serial number and other device identifiers, terminal brand, terminal manufacturer), device connection information (such as browser type, telecom operator, language used, WIFI information) and device status information (such as device application installation list)
Third-party organization information name: Beijing Baidu Netcom Technology Co., Ltd.
Official Privacy Policy:https://tongji.baidu.com/web/help/article?id=330&type=0
SDK name used:Amap SDK
Purpose/scenario of use:Used to display maps, service scope, release information positioning, and delivery addresses.Types of personal information collected:Geographical location information (latitude and longitude, precise location, rough location) [via IP address, GNSS information, WiFi status, WiFi parameters, WiFi list, SSID, BSSID, base station information, signal strength information, Bluetooth information, sensor information ((vector, acceleration, pressure), device signal strength information acquisition, external storage directory], device information, current application information (application name, application version number), device parameters and system information (system properties, device model, operating system, operator information) Third-party organization information name: AutoNavi Software Co., Ltd.
Privacy Policy Link:https://lbs.amap.com/pages/privacy/
SDK name used:Tencent bugly
Purpose/scenario of use:Upload crash information to optimize application issues
Types of personal information collected:Device identification information
Third-party organization information name: Shenzhen Tencent Computer Systems Co., Ltd.
Privacy Policy Link:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56
SDK name used:Getui SDK
Purpose/scenario of use:Push messages to clients, such as APP announcements, update and upgrade push scenariosTypes of personal information collected:Device information, network device hardware address, network information, geographical location, Bluetooth status information, SDK data, read storage (photo albums, media and other files) and floating window permissions
Third-party organization information name: Daily Interactive Co., Ltd.
Privacy Policy Link:https://getui.com/privacy
SDK name used:Qiniu Cloud SDK
Purpose/scenario of use:Online customer serviceTypes of personal information collected:Device information: including device name, device model, device settings, identifier, region and language settings, usage habits, operating system version and device settings used to access services, device abnormality information; log information, location information, and device storage.
Third-party organization information name: Shanghai Qiniu Information Technology Co., Ltd.
Privacy Policy Link:https://www.qiniu.com/privacy-right?ref=developer.qiniu.com
SDK name used:NetEase Qiyu SDK
Purpose/scenario of use:Provide customer service conversation serviceTypes of personal information collected:Network information (network status, wifi information, IP address); when the sensor information permission is turned on, distance sensor information will be collected to sense whether the phone is raised to the ear, providing a better voice chat experience.
Third-party organization information name: Hangzhou NetEase Cloud Technology Co., Ltd.
Privacy Policy Link:https://qi.163.com/termsService?privacy=1
SDK name used:Weibo open platform SDK
Purpose/scenario of use:Content sharingTypes of personal information collected:Device information, device MAC address, telecom operators and other software and hardware feature information) When the user shares, the picture or video selected by the user is obtained.
Third-party organization information name: Beijing Weimeng Chuangke Network Technology Co., Ltd.
Privacy Policy Link:https://open.weibo.com/wiki/Sdk/privacy
SDK name used:Xiaomi pushes SDK
Purpose/scenario of use:push messageTypes of personal information collected:Device information, network information, geographical location, read storage (photo albums, media and other files) permissions
Third-party organization information name: Xiaomi Mobile Software Co., Ltd.
Privacy Policy Link:https://dev.mi.com/console/doc/detail?pId=1822
SDK name used:OPPO pushes SDK
Purpose/scenario of use:push messageTypes of personal information collected:Device information, network information, geographical location, read storage (photo albums, media and other files) permissions
Third-party organization information name: Guangdong Opal Mobile Communications Co., Ltd. Privacy Policy Link:
https://open.oppomobile.com/new/developmentDoc/info?id=11139
SDK name used:WeChat Open Platform SDK
Purpose/scenario of use:Use WeChat authorized login and WeChat payment scenariosTypes of personal information collected:Device information, including device name, device model, device settings, identifier, region and language settings, usage habits, operating system version, settings of the device used to access the service, and device exception information. Third-party organization information name: Shenzhen Tencent Computer Systems Co., Ltd. Privacy policy link:https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl
SDK name used:Xiongmai Camera SDK
Purpose/scenario of use:User choice, providing users with smart security and smart hardware servicesTypes of personal information collected:Device information, camera album, storage reading
Third-party organization information name: Hangzhou Xiongmai Information Technology Co., Ltd.
Privacy Policy Link:https://www.xiongmaitech.com/
SDK name used:EZVIZ Cloud SDK
Purpose/scenario of use:User choice, providing users with smart security and smart hardware servicesTypes of personal information collected:Device information, camera album, storage reading
Third-party organization information name: Hangzhou EZVIZ Network Co., Ltd.
Privacy Policy Link:https://service.ezviz.com/policy?id=632
SDK name used:Kuan SDK
Purpose/scenario of use:User choice, providing users with smart security and smart hardware servicesTypes of personal information collected:Device information, camera album, storage reading
Third-party organization information name: Guangdong Jiuan Intelligent Technology Co., Ltd.
Privacy Policy Link:http://www.juanvision.com/
SDK name used:Pangolin Advertising SDK
Purpose/scenario of use:Advertising delivery and ad monitoring attribution, anti-fraud, targeted ad deliveryTypes of personal information collected:Device information, network information, application information, sensor information, advertising information, location information, performance data
Third-party organization information name: Beijing Juliang Engine Network Technology Co., Ltd.
Privacy Policy Link:https://www.csjplatform.com/privacy/partner
SDK name used:Youlianghui SDK
Purpose/scenario of use:Advertising delivery and ad monitoring attribution, anti-fraud, targeted ad deliveryTypes of personal information collected:Rough location information, device information (such as device manufacturer, device model, operating system version, etc.), device identifiers (such as IMEI, AndroidID, OAID, IDFA, etc.), application information, advertising data
Third-party organization information name: Shenzhen Tencent Computer Systems Co., Ltd., Tencent Technology (Shenzhen) Co., Ltd.
Privacy Policy Link:https://qzs.gdtimg.com/union/res/union_cdn/page/dev_rules/ylh_sdk_privacy_statement.html
SDK name used:Baidu Alliance SDK
Purpose/scenario of use:Advertising delivery and ad monitoring attribution, anti-fraud, targeted ad deliveryTypes of personal information collected:Device information, network information, application information, sensor information, advertising information, location information, performance data
Third-party organization information name: Beijing Baidu Netcom Technology Co., Ltd.
Privacy Policy Link:https://union.baidu.com/bqt/#/legal/policies
SDK name used:Kuaishou Alliance SDK
Purpose/scenario of use:Advertising delivery and ad monitoring attribution, anti-fraud, targeted ad deliveryTypes of personal information collected:Basic device information, device identification, location information, sensor information (acceleration, gravity, gyroscope sensor), sim card activation information
Third-party organization information name: Beijing Huayi Huilong Network Technology Co., Ltd.
Privacy Policy Link:https://u.kuaishou.com/home/detail/1220%22%3ESDK
4. How we store personal information
4.1 Storage locationIn accordance with the provisions of laws and regulations, we will store your personal information collected and generated during domestic operations within the territory of the People's Republic of China. At present, we will not transfer the above information overseas. If we transfer it overseas, we will strictly abide by China's relevant laws and regulatory policies, and will comply with relevant national regulations or seek your consent.
4.2 Storage period
4.2.1 We will only retain your personal information for the period necessary to provide SmartCtrl services, such as:
(1) Mobile phone number: When you register and log in using your mobile phone number, we need to continue to retain your mobile phone number in order to provide you with normal services, respond to your possible inquiries and complaints, and ensure the security of your account and system.
(2) The information, comments, likes and related information you publish (needs to be adapted according to the product situation), we will retain the relevant information to provide you with continuous business functions while you have not withdrawn, deleted or canceled your account.
4.2.2 If you cancel your account, delete your personal information voluntarily, or exceed the necessary period, we will process your personal information.deleteorAnonymization, except for the following situations:
(1) Comply with the information retention requirements of laws and regulations (for example: the "E-Commerce Law" stipulates:Product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.）。
(2) Extend the storage period with your consent.
5. How we protect the security of personal information
5.1 We have used security measures that comply with industry standards to protect the personal information you provide to prevent data from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information. For example, the data exchanged between your browser and the server is subject toSSL protocol encryptionprotection; we also provide https safe browsing method; We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses,Enhance employees’ awareness of the importance of protecting personal information。5.2 We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or as permitted or required by laws and regulations.
5.3 The Internet is not an absolutely secure environment. We strongly recommend that you do not use communication methods other than those recommended by SmartCtrl to send personal information. You can connect and share with each other through our services. When you create communications, transactions or shares through our services, you can independently choose the objects of communication, transactions or sharing as third parties who can see your transaction content, contact information, communication information or information related to shared content.
5.4 When using SmartCtrl services for online transactions, you will inevitably have to disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information properly and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact SmartCtrl immediately so that we can take appropriate measures according to your application.
5.5 I would like to specifically remind you that the information you voluntarily share or even share publicly when using our services may involve your or others' personal information or even personal sensitive information, such as when you publish information or choose to upload pictures containing personal information when commenting. Please consider more carefully whether to share or even share relevant information publicly when using our services.
5.6 As mentioned above, SmartCtrl will use various security technologies, procedures and systems to prevent the loss, improper use, unauthorized reading or disclosure of users’ personal information. However, you fully understand and agree that due to technical limitations and various possible malicious means, in the Internet industry, even if you do everything you can to strengthen security measures, it is impossible to always guarantee 100% information security.
5.7 After an unfortunate personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the handling measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will notify you of incident-related information through letters, phone calls, and push notifications. When it is difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
6. Managing your personal information
6.1 Access to users’ personal informationYou have the right to access your personal information in the following ways, unless otherwise provided by laws and regulations, or as otherwise agreed in this policy.
6.1.1 Account information——If you want to access or edit the basic personal information in your account, you can log in to your account through "My - click on the avatar” perform such actions.
6.1.2 Order information: You can log in to your account through "My-Service Records”、“My-e-commerce order”“Mall-Order Center"Access or clear your order records and transaction records.
6.1.3 If you are unable to access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when you use our products and/or services, or you believe that SmartCtrl has violated any laws, regulations or agreements with you regarding the collection or use of personal information, you can contact us through the methods below in this policy. In order to ensure safety, we may need you to provide a written request or prove your identity in other ways. We will respond to your request within 15 days after receiving your feedback and verifying your identity.
In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
(1) Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations;
(2) Related to national security and national defense security;
(3) Relevant to public security, public health, and major public interests;
(4) Related to criminal investigation, prosecution and trial;
(5) The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abused rights;
(6) To protect the major legitimate rights and interests of life and property of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
(7) Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
(8) Involving trade secrets.
6.2 Cancel account
Account cancellation may result in the erasure of all your user data and account information and cannot be recovered; however, in certain circumstances, if it is reasonably necessary to fulfill our legal obligations, resolve disputes, and prevent fraud and abuse, we will retain non-personally identifiable information after the user account is canceled.
6.2.1 Logout process
Submit application->Information review->Account cancellation
6.2.2 How to apply for cancellation
(1) Contact customer service to apply for cancellation
Call customer service400-991-2099Or contact customer service in [My-Contact Customer Service] in the APP;
(2) In the APP [My-Settings-Account Logout], apply for cancellation according to the prompts.
When you request to exercise the above rights or make other appeals, in principle we will respond to the processing opinions or results within 15 days.
6.3 Stop operations and notify you
If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and delete or anonymize the personal information we hold.
7. Terms of use for minors
SmartCtrl attaches great importance to the protection of minors’ personal information. If you areMinors under 18 years old, before using the services of this website, you should obtain the consent of your parents or legal guardian in advance.Our products, websites and services are primarily intended for adults with full civil capacity. You should not create your own user account without the express consent of your parent or guardian.
For the personal information of minors under the age of 14, we will strictly fulfill the obligations and responsibilities for the protection of children's personal information stipulated in laws and regulations, follow the principles of legitimate necessity, informed consent, clear purpose, safety and security, and legal use, and collect and use children's personal information with the consent of the children's parents or guardians. If you are the parent or guardian of the child, after you provide your identity document, we may collect the child's personal information from you as necessary during your use of products and services to perform relevant services to you. If you proactively provide us with the child's personal information during use, it means that you have agreed to our collection and use of the child's personal information in accordance with the content of these Terms. Please be aware of this clearly and choose carefully.
8. Privacy Policy Revisions and Notices
8.1 In order to provide you with better services, SmartCtrl and related services will be updated and changed from time to time. We will revise this Privacy Policy from time to time. These revisions form part of this Privacy Policy and have the same effect as this Privacy Policy. Without your explicit consent, we will not reduce your rights under this Privacy Policy that is currently in effect.8.2 After this Privacy Policy is updated, we will remind you of the updated content through appropriate methods, and we will also promptly update the "Update date"and"Effective date” to keep you informed of the latest version of this Privacy Policy. Your continued access or use of the Software after this Privacy Policy has been updated will be deemed to be your acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop accessing or using the Software.
9. Contact us
If you have any questions, comments or suggestions about this privacy policy, please also contact us through the following methods:Email:hyzh@hyzhkj.com
Service hotline:400-991-2099
Online customer service:[Enter the APP - click "My" at the bottom -> click "Help and Feedback" -> click "Online Consultation"]
We will have a dedicated person to follow up and handle your feedback information. We will review the issue as quickly as possible and respond after verifying your user identity.
Company name:Haiyin Wisdom (Xiamen) Technology Co., Ltd.
Company address:Unit 501, Kehui Building, No. 3 Zengcuo'an North Road, Phase I, Torch High-tech Zone Software Park, Xiamen
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Haiyin Wisdom (Xiamen) Technology Co., Ltd.
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